Help > Buyers
WELCOME TO JLR AUCTIONS
Before We Begin
Unlike traditional live auctions or eBay online only auctions, JLR Auctions brings you a piece of every aspect of the auction buying experience. We are a little bit traditional (with previews and pickups), a little bit eBay (online bidding), and something altogether different (event based, photo catalogs and credit card only payments).
Even if you’re familiar with our auctions, take a look around, you will likely find information about our process, policies or techniques which will help you better navigate the site and have the best bidding experience possible.
If you need additional assistance, our customer service team will be more than happy to assist you.
Please note: Anytime you see a (+) symbol just click on it to expand the selection for more information. The “helpful links” are really helpful.
We are the Place to get Great Values
Our promise is to offer the stuff you need at the price you set. Thus, buyers get great values at our auctions. To continually provide those great values we have developed buyer rights and responsibilities. Please read carefully through this page for a smooth buying experience. It’s worth it! See you at the auction.
We are Internet-Only
JLR conducts internet-only sales both large and small, throughout the United States. No bids will be accepted offline.
Registration is required to bid on an auction. It also helps us qualify bidders. Read through our buying process before registering.
The Buying Process
You must register before bidding.
Most events feature a preview, inspection or open house one or two days prior to the conclusion of the auction. This is a showcase of the items at their physical location.
Bidders should carefully consider the descriptions, photos, details and terms of sale, then bid accordingly if there is no preview.
Once you are registered bidding is easy. Visit an online event with an active catalog. Click the link for online bidding.
Place the “Next Bid Required” in the “your bid” box and your ‘Max” bid in the “your maximum” box (max bids are optional) at the bottom of EACH page enter your username and password. Click the submit bid button. You will need to confirm the terms before the bid is accepted.
Accepted forms of payment include Visa or MasterCard. You must have available balance on your credit card for your online purchases. At the conclusion of the event your credit card on file will be automatically charged for the entire amount of your purchases.
Please note: A 15% buyer’s premium will be added to each purchase. If you bid $100.00 at check out you will be charged $115.00.
All items are required to be picked up at the physical location noted in the event details. JLR Auctions does not offer any type of shipping methods or assistance during removal. Our clients often need their location empty so items not picked up during the removal time will be considered abandoned.
Please note: Buyers must bring all tools, people and equipment to safely remove won items.
Important: Bidder Responsibility & Termination Policy
Our Bidder Termination Policy
We are so grateful that you choose JLR Auctions to get the stuff you need at the price you set. Out of respect for our sellers and for the vast majority of buyers that take these responsibilities to heart, we will terminate a buyer’s bidding privileges after two infractions.
First Occurrence: If a buyer does not live up to their responsibilities throughout the auction process we will suspend bidding privileges until one of our customer service team members is able to speak with the buyer and resolve the issue.
Final Occurrence: If a buyer does not live up to their responsibilities throughout the auction process a second time we will terminate bidding privileges.
We are passionate about our huge buyer community and remain vigilant to ensure a pleasurable auction experience every time. The greatest cause of confusion and dissatisfaction often occurs when there is not a level playing field for buyers. This termination policy makes everyone equal, every time.
With Great Deals Come Responsibilities
We work hard everyday to find more fantastic stuff to offer at auction giving JLR Auctions bidders incredibly unique opportunities for great values. In order to keep those exciting items coming we have to be responsible and respectful to their owners.
• Picking up items during specified removal times and only during specified removal times
• Bringing all tools, people and resources to safely disassemble and remove items
• Bidding only on those items you are serious about winning
• Following through on auction purchases
• Understanding that your credit card will be charged immediately following the close of an event
Embracing these responsibilities helps us continue to enhance the overall experience for all of our bidders.